12th December 2024 – Tata Communications, a global leader in communication technology, has unveiled Kaleyra AI, a cutting-edge, artificial intelligence-powered portfolio designed to transform customer interactions. By leveraging the capabilities of Generative AI, the suite offers businesses tools for seamless, personalized engagement.
Initially, the Kaleyra AI portfolio will include three standout features:
- Conversational AI Data Reporting: This innovative tool simplifies complex data analysis by converting natural language queries into tailored reports with engaging visualizations. Businesses can make fast, data-driven decisions without heavy reliance on analytics teams.
- Conversational AI No-Code Builder: Designed to empower non-technical users, this tool enables the creation of intelligent chatbots and responses in text or multimedia formats, streamlining customer engagement and decision-making.
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Mauro Carobene, Head of Customer Interaction Suite at Tata Communications, highlighted the transformative impact of these tools. “We’ve seen faster issue resolutions and improved engagement rates during initial demos, especially during high query volumes,” he noted.
Kaleyra AI will be launched in beta to select Tata Communications customers in early 2025, marking a significant step toward enhancing enterprise performance with AI-powered insights.
